Delivery Policy

Shipping Policy

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We are committed to ensuring that your pottery pieces arrive safely and promptly. Here's what you need to know about our shipping policy:

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**Should any items be unavailable, we'll reach out to you to discuss any adjustments to your expected timeline. Kindly note that all our products are crafted in-house by our skilled Master Potter!

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1. Processing Time: Please allow 1-3 business days for order processing. Once your order is processed, you will receive a confirmation email with tracking information. 

2. Shipping Methods: We offer standard shipping for all orders within South Korea. We also deliver to international via EMS. Expedited shipping options may be available for an additional fee. 

3. Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. Rates will be displayed at checkout before you complete your purchase.

4. Delivery Time: Delivery times may vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days for delivery. Only when the item is out of stock, it take 7days more to be handmade.

5. International Shipping: At this time, we only ship within South Korea. We apologise for any inconvenience this may cause.

6. Damage During Shipping: In the rare event that your pottery arrives damaged during shipping, please contact us within 24 hours of delivery. We will work with you to resolve the issue and either provide a refund or send a replacement.

7. Tracking Your Order: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

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If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're here to help!

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Email: info@twosevenotwo.com
Address: 119 H-City, 266 Gimpohangang 1ro, Gimpo, SEOUL, 10078.

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